Frequently Asked Questions


What is Day Out With Thomas?
Day Out With Thomas™ is a family event that gives Thomas fans, young and old, and their families the unique opportunity to meet the classic storybook character Thomas the Tank Engine at select heritage railways across the UK and in The Netherlands.

Will Thomas be there?
Yes! Thomas has travelled all the way from the Island of Sodor to meet Thomas fans and their families.

Will Sir Topham Hatt be there?
Yes! Sir Topham Hatt has taken take time away from his busy schedule as director of the railway to meet Thomas fans and their families. Sir Topham Hatt will also be joined by Sodor’s station sweepers, Rusty & Dusty!

How will I receive my tickets?
All Day Out With Thomas tickets are issued as e-tickets. Your confirmation email will include a PDF attachment – these are your e-tickets. Please either print at home or have the PDF ready to show on your mobile device at the entrance.

What’s included in the ticket price?
Your ticket includes access to all activities at the Railway, including at least one ride behind Thomas. Activities offered vary per site, please check the relevant site event page for more information on what to expect.

What is your refund policy?
Tickets purchased online are non-refundable unless the event has been cancelled and an alternative date is not suitable. If an event is cancelled, please contact us at 0343 208 1841 or info@quaytickets.com for information on booking an alternative date or receiving a refund. Please note that booking fees are non-refundable.

How much is the transaction charge and booking fee?
All transactions will be subject to a non-refundable 0.75p transaction charge and non-refundable 10% booking fee (8% on Family discount).

What if I want to book for over 9 people?
If you would like to book for over 9 people, please call the box office on 0343 208 1841 so that we can ensure all your tickets are processed together.

Do you recommend purchasing tickets in advance?
Due to the popularity of Day Out With Thomas, purchasing tickets in advance is highly recommended as it is common for events to sell out.

Is there assigned seating on the train?
At selected venues tickets may be assigned to a specific train time or seat.

How long is the train ride?
Train ride durations vary depending on the site. Please check the relevant railway event page for more information.

How many train rides are included in the ticket price?
The number of train rides varies depending on the site. Please check the relevant railway event page for more information.

What if there is inclement weather?
Day Out With Thomas events will take place come rain or shine. Some activities are outdoors so be sure to dress appropriately.

Are cameras allowed?
Absolutely! Guests are encouraged to capture their Day Out With Thomas memories and to share online. Don’t forget to tag your photos with the hashtag #DayOutWithThomas.

Will there be food available?
A variety of food and drink will be available for purchase. Facilities vary per site. Please visit the railway’s website for more information.

Are pushchairs permitted?
Yes! Day Out With Thomas is a family event that welcomes guests of all ages. There is even a designated Buggy Park for pushchairs to be stored during the train ride. Please note, in some venues the Buggy Park is unsupervised, and items are left at owner’s risk. The event promoter accepts no liability for any loss of items on the day.

Is the event accessible for disabled visitors?
Many of the railways holding Day Out With Thomas events are accessible for all visitors. Please refer to your chosen railway for information on disabled access.

Are pets allowed?
No pets are allowed at Day Out With Thomas.

How do I find out about other events?
You can find the complete Day Out With Thomas schedule by visiting All Locations. For information on other Thomas & Friends experiences, please visit the Thomas & Friends website and click on “Events”