Frequently Asked Questions


What is Day Out With Thomas?
Day Out With Thomas™ is a family event that gives Thomas fans, young and old, and their families the unique opportunity to meet the classic storybook character Thomas the Tank Engine at select heritage railways across England, Scotland and Wales.

What is My First Day Out With Thomas?
My First Day Out With Thomas is a family event that features narrow gauge or light railway engines. You will experience a ride behind a smaller Thomas, meet other smaller engines and enjoy a variety of Thomas and FriendsTM themed entertainment. Guests will also have the opportunity to meet The Fat Controller from the Island of Sodor.

What are the appropriate ages for Day Out With Thomas?
Day Out With Thomas is a family event that welcomes passengers of all ages, however events classed as My First Day Out With Thomas are recommended for younger Thomas fans.

Will Thomas be there?
Yes! Thomas has travelled all the way from the Island of Sodor and has arrived right on time to meet you and your family.

Will the Fat Controller be there?
Yes! The Fat Controller has taken take time away from his busy schedule as director of the railway on the Island of Sodor to meet and take pictures with guests.

How will I receive my tickets?
Tickets purchased in advance of the event will be posted to you, unless you have selected the e-ticket option, and must be brought with you on the day of the event. Tickets bought closer to the time can be collected at the railway upon arrival on the day of the event.

Are there any refunds?
Tickets purchased online are not available for refund unless the event has been cancelled and an alternative date is not suitable.

What will the transaction charge be for my tickets?
The transaction fee works out at a 7% fee of the tickets in your basket. The fee is capped at £7.25

What if I want to book for over 9 people?
If you want to book for over 9 people call the box office on 0843 208 1840, we can ensure all your tickets are then processed together.

Do you recommend purchasing tickets in advance?
Due to the popularity of Day Out With Thomas, purchasing tickets in advance is highly recommended as it is common for events to sell out. At selected venues you may be asked to select a specific date and time for your ride with Thomas when purchasing your tickets. Your ticket is valid only for the chosen date and ticket holders with a specified ride time may only travel on that service. Please feel free to arrive at the railway earlier than your train ride time, because there are many other activities your family can enjoy at the event site!

Is there assigned seating on the train?
At selected venues tickets may be assigned to a specific train time or seat.

How long is the train ride?
The train ride length varies depending on the site. Please check with the relevant railway for more information.

Are you limited to just one train ride?
The number of train rides varies. Please consult with the relevant railway for more information.

What if there is inclement weather?
Day Out With Thomas events will take place rain or shine. However, from time to time, events are cancelled or rescheduled by the promoter, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. In all situations the fees paid to Quaytickets (Agent) are non refundable. Please contact your location of purchase for more information.

Are cameras allowed?
Absolutely! Guests are encouraged to capture their Day Out With Thomas memories and to share online. Don’t forget to tag your photos with the hashtag #DayOutWithThomas!

Will there be food available?
A variety of food and drink will be available for purchase. Facilities vary per site. Please visit the railway’s website for more information.

Are pushchairs permitted?
Yes! Day Out With Thomas is a family event that welcomes guests of all ages. There is even a designated Buggy Park for pushchairs to be stored during the train ride. Please note, in some venues the Buggy Park is unsupervised and items are left at owner’s risk and the event promoter accepts no liability for any loss of items on the day.

Is the event accessible for disabled visitors?
Many of the railways holding Day Out With Thomas events are accessible for all visitors. Please refer to your chosen railway for information on disabled access.

Are pets allowed?
No pets are allowed at Day Out With Thomas.

How do I find out about other events?
You can find the complete Day Out With Thomas schedule by visiting All Locations. For information on other Thomas & Friends experiences, please visit the Thomas & Friends website and click on “Events”