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Frequently Asked Questions

What are the appropriate ages for Day Out With Thomas?
Day Out With Thomas is a family event that welcomes passengers of all ages.

Will Thomas be there?
Thomas has travelled all the way from the Island of Sodor and has arrived right on time to take a ride with you and your family.

Is a ride behind Thomas offered at all Day Out With Thomas events?
All Day Out With Thomas events except for those held at Bo’ness & Kinneil Railway and Stephenson Railway Museum provide a ride behind Thomas, which is included in the ticket price.

Will the Fat Controller be there?
Yes, the Fat Controller will take time away from his busy schedule as Controller of the Railway on the Island of Sodor to meet and take pictures with guests.

What is My First Day out with Thomas?  
My First Day out with Thomas is a family event that features narrow gauge or light railway engines. You will experience a ride behind a smaller Thomas, meet other smaller engines as well as a variety of Thomas and Friends themed entertainment. Guests will also have the opportunity to meet the Fat Controller from the Island of Sodor.

Do you recommend purchasing tickets in advance?
Due to the popularity of Day Out With Thomas, advance ticket purchase is highly recommended. It is not uncommon for events to sell out. At selected venues you may be asked to select a specific date and time for your ride with Thomas when purchasing your tickets. Your ticket is valid only for the chosen date and ticket holders with a specified ride time may only travel on that service. Please feel free to arrive at the railway earlier than your train ride time, because there are many other activities your family can enjoy at the event site.

Are there any refunds?
There will be no refunds or exchanges.

How will I receive my tickets?
If purchased one week or more in advance of the event, guests will receive their tickets in the post. Guests that purchase tickets closer to the event date can pick up their tickets at the railway ticket office on the day of the event.

What if my tickets don't arrive in time or if we lose/forget my tickets?
This is not a problem. If for some reason your tickets have not arrived, or if you have lost your tickets, the railway holding the event has a full list of everyone who has booked in advance. Simply go to the main ticket office or ticket collection point on the day and they will be able to confirm your booking and ensure you gain entry to the event.

Is there assigned seating on the train?
At selected venues tickets may be assigned to a specific train time or seat.

How long is the train ride?
The train ride length varies depending on the site. Please check with the relevant railway for more information.

Are you limited to just one train ride?
The number of train rides varies. Please consult with the relevant railway for more information.

What if there is inclement weather?
Day Out With Thomas events take place rain or shine.

Are cameras allowed?
Absolutely! Guests are encouraged to capture their Day Out With Thomas memories for their photo albums and to share online. Don’t forget to tag your photos with the hashtag #DayOutWithThomas!

Will there be food available?
A variety of food and drink will be available for purchase.

Are pushchairs permitted?
Day Out With Thomas is a family event that welcomes guests of all ages. There is even a designated Buggy Park for pushchairs to be stored during the train ride.

Is the event handicap accessible?
Please refer to your chosen railway for information on disabled access.

Are pets allowed?
No pets are allowed at Day Out With Thomas.

Can I have tickets delivered outside the UK?
Unfortunately we do not send tickets to addresses outside the UK. However if you order your tickets within 5 days of the event they can be held for collection on the day.

How do I find out about other events? 
You can find the complete Day Out With Thomas 2017 schedule by visiting here. For information on other Thomas & Friends experiences, please visit www.thomasandfriends.com and click on "Events.”

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